Refund Policy

Our completion refund

Coorix offers a refund of the program fee for an enrollment when you complete 100% of that internship. Eligibility is determined against the requirements for your selected plan, as shown in your dashboard and program instructions. A refund applies only to the Coorix program fee actually paid for that enrollment; it does not include fees charged separately by banks, payment providers, or other third parties.

Completion requires you to finish every project and required milestone included in your selected plan, submit each item by its stated deadline, complete any requested revisions within the time provided, and receive approval for all required work. Work must be your own and comply with the project instructions and platform rules. Merely accessing resources, submitting incomplete work, or meeting the certificate threshold does not by itself mean the internship is 100% complete.

Your dashboard and project instructions show the applicable plan, deliverables, deadlines, and review status. Coorix will assess completion using those records and may request reasonable supporting information. Eligibility is subject to verification; inaccurate claims, copied work, account misuse, or failure to meet a stated requirement may result in denial of the completion refund.

Updates to completion requirements

Coorix may clarify, revise, or add reasonable completion and verification requirements to maintain project quality, prevent misuse, or meet operational or legal requirements. We will publish applicable requirements in the dashboard or program instructions. Updates generally apply to enrollments made after publication. For an active paid enrollment, an update will not materially reduce or defeat a refund eligibility commitment already disclosed for that enrollment, except where a change is required by law or needed to address fraud, abuse, or academic integrity.

How to request a refund

Email hello@coorix.com from your registered email address within 30 calendar days after your plan end date. Include your full name, registered email, Intern ID, domain, plan duration, and Razorpay payment/order reference if available. We may ask for information needed to verify the enrollment and completion. Requests received after this period may be declined, except where applicable law requires otherwise.

Review and payment processing

Coorix will review the account, submissions, review outcomes, deadlines, and payment records and may contact you if more information is needed. A request is not approved until Coorix confirms approval. If approved, the refund will be initiated through the original payment method or another method agreed with you, subject to payment-provider processing times and applicable law. We will confirm the refund decision and reference by email.

Payment problems and duplicate charges

If you were charged but your enrollment did not activate, or if you see a duplicate or unrecognized charge, contact hello@coorix.com with the transaction details. We will check the payment status with our payment provider and help resolve the issue. Do not send full card numbers, passwords, or UPI PINs.

Cancellations and other rights

The completion refund is separate from any rights or remedies available under applicable law. If you believe a payment was unauthorized, the service was not provided as described, or another issue warrants review, contact us with the details. Nothing in this policy limits rights that cannot legally be limited.

Questions or complaints

For refund questions or complaints, email hello@coorix.com. Include your registered account email and Intern ID so our team can find the correct enrollment.